PRIVACY POLICY

Introduction

Trash Tanks LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website at trash-tanks.com, use our online booking system, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at (313) 303-1313 or brandonburns@trash-tanks.com.

Information We Collect

We may collect the following types of information when you use our website or book a dumpster rental:

• Personal Information: Name, phone number, email address, and billing/delivery address provided when you place an order or contact us.
• Payment Information: Credit card or payment details processed through our secure third-party payment processor. We do not store full credit card numbers on our servers.
• Service Information: Dumpster size, delivery dates, project type, and site-specific notes you provide during the booking process.
• Device & Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and time spent on our site, collected automatically through cookies and analytics tools.
• Communications: Records of phone calls, emails, or text messages exchanged with our team.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your dumpster rental orders
• Communicating delivery schedules, pickup times, and service updates
• Sending booking confirmations, invoices, and receipts
• Responding to your inquiries and providing customer support
• Improving our website, services, and customer experience
• Complying with legal obligations and resolving disputes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.

• Essential Cookies: Required for basic website functionality, such as the booking cart and form submissions.
• Analytics Cookies: Help us understand website traffic and usage patterns through tools like Google Analytics. This data is aggregated and does not personally identify you.
• Advertising Cookies: May be used to deliver relevant ads if we run online advertising campaigns through platforms like Google Ads or Facebook.

You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These include:

• Payment processors for secure transaction handling
• Website hosting and analytics providers
• Communication tools for email, phone, and SMS
• Scheduling and dispatch software

These third parties are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses SSL encryption to secure data transmitted between your browser and our servers. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and invoices are retained for a minimum of three years for accounting and tax compliance purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it promptly.

Changes to This Policy

Trash Tanks LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out:

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